• Information Technology - Desktop Support Associate

    Job Post Information* : Posted Date 4 days ago(7/12/2018 8:00 PM)
  • Overview

    Best-in-class service, stewardship, independence, seamlessness, and transparency – these are the five core values that define the talented professionals at Andersen Tax. We are committed to hiring highly motivated individuals who desire to enhance their career and make a distinct impact. Andersen Tax is one of the largest independent tax firms in the United States, providing a wide range of tax, valuation, financial advisory, and related consulting services to individuals, commercial clients, and alternative investment funds. Andersen Tax is the founding member of Andersen Global, an international association of member firms with over 3,000 professionals worldwide. In the U.S., Andersen Tax has more than 1,000 personnel located in 19 cities across the country. Our team of top advisors has extensive backgrounds in international accounting firms, law firms, the IRS, and state taxing authorities. We demonstrate our commitment to our people through programs like our Women’s, Veterans’, and Diversity initiatives, which allow us to maintain both a positive and supportive work environment. We aim to be the benchmark for quality in our industry and serve as the standard by which other firms are measured.


    At Andersen Tax, we offer a rewarding career path for exceptional and motivated individuals. From the moment your employment begins, you will be exposed to a wide variety of projects that will give you the opportunity to stand out and make a difference. Additionally, due to our favorable Managing Director to Associate ratio, you will receive significant hands-on mentoring from our senior professionals who are invested in your growth and development. We foster an environment based on learning and allow our employees to grow through hands-on work experience, participation in local office and national training programs, and strong mentoring relationships. Through our sustained growth and best-in-class service, we can offer substantial long-term career opportunities and the tools you need to become an emerging leader. If you want to be a part of a growing and exciting organization, then consider your opportunities with Andersen Tax – a name from the past, a firm for the future.


    Please view our website at www.andersentax.com for additional information on Andersen Tax.

    Andersen Tax offers competitive salaries and a comprehensive benefits package including medical, dental, vision, retirement programs, flexible spending accounts, tuition reimbursement, professional accreditation assistance, and other employee incentives.


    This position is part of the overall Andersen Tax Operations team.  Primary responsibilities will be to respond to Andersen Tax help desk tickets, troubleshoot technology issues and work on various projects which will require clear understanding of Microsoft Windows Server.

    • Demonstrate a high level of client service and participate in Help Desk ticket management.
    • Provide support to systems users on a variety of issues with internal and external applications.
    • Identify, research, and resolve basic to complex technical problems.
    • Provide advanced trouble shooting to support employees.
    • Manage on-going deployment, updates and prioritization of various application upgrades or development.
    • Handle various IT projects on an ad hoc basis.
    • Administer new hire technology needs.
    • Install, configure and maintain personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; add or upgrade and configure disk drives, printers and related equipment.
    • Perform and/or oversee software and application installation and upgrades.
    • Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
    • Develop and conduct various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
    • Provide computer orientation to new and existing company staff.
    • Manages multiple on-going projects.
    • Willing to participate in an on-call rotation.
    • Must be available after business hours to address critical issues and/or deployments.

    Knowledge and Skill Requirements

    • Pursuing a Bachelor degree in Information Technology preferred; Bachelor degree in Business acceptable; applicable certifications acceptable;
    • Minimum overall GPA of 3.0 required;
    • Up to 2 years of relevant work experience;
    • Experience with Windows 7, Windows XP, MS Office, Mobile Devices and PC Hardware;
    • Basic working knowledge of Windows Server, 2003 and 2008 required;
    • Exceptional interpersonal skills and a natural facilitator;
    • Solid communication skills, both written and verbal;
    • Strong attention to detail, flexibility, able to handle multiple tasks in a high pressure, deadline-oriented environment; strong organizational skills;
    • Ability to interact with and gain the respect of all levels of internal personnel;
    • Basic understanding of networking including DHCP, DNS, TCP/IP


    Applicants must be currently authorized to work in the United States on a full-time basis.


    Andersen Tax welcomes and encourages workforce diversity. We are an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to race, color, national origin, ancestry, religion, sexual orientation (including gender identity and gender expression), mental disability, physical disability, sex/gender (including pregnancy, childbirth, and related medical conditions), age, marital status, military status, veteran status, genetic information, or any other characteristic protected by federal, state or local laws or regulations. All qualified individuals, including those with criminal histories, will be considered in a manner consistent with the requirements of applicable state and local laws. Additionally, we make every effort to provide reasonable accommodations to qualified individuals with disabilities.




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